Complete Harness Set

Delay information

You can return most new, unopened items within 14 days of delivery for a full refund. We will also pay the shipping costs for the return if the return is due to our fault (you received a defective or defective product, etc.) If you simply want to return the products, then you must pay for the shipping.

You should receive your refund within four weeks of returning the package, but in many cases you will receive your refund sooner. This period includes the shipping time it takes for the return to arrive from the sender (5-10 business days), the time it takes to process the return after receipt (3-5 business days), and the time it takes for the bank to process our refund request (5-10 working days).

If you need to return a product, simply contact customer service at post@joyful.dk. As soon as we have received and processed the returned product, we will notify you of the refund via email. Please note that certain products are not covered by the right of return for hygienic and health reasons - if this is the case, then this is described in the product description.

Shipment

We can deliver to practically any address in Europe.

Please note that the shipping costs for the products we sell are based on price. We have free shipping on orders over DKK 595, otherwise shipping costs DKK 69 in Denmark and DKK 79 in the rest of Europe. There is, however, a shipping surcharge on our realistic dolls of DKK 200 throughout Europe, but it is free to Denmark.